John and Andrew were recommended to Progress Lifeline from their NHS support worker at Lytham Primary Care Centre. Before having Progress Lifeline, Andrew used to feel guilty if he ever went out and left John at home in case he needed assistance. Progress Lifeline provides enhanced care and gives both John and Andrew reassurance, empowerment and independence.
Andrew now has the freedom to go out shopping knowing that John is connected to his Progress Lifeline unit, whilst John feels reassurance that he is a button press away from valuable assistance. John and Andrew know they have help at hand 24/7.
Throughout the pandemic, Progress Lifeline made frequent welfare calls to John and Andrew to check in on how they both were. This support made both John and Andrew feel valued, and they looked forward to speaking to the friendly, caring Progress Lifeline team.